by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy, Client Management
As an accounting firm coach I travel quite a bit to work face to face with accounting firm owners. As a result, I spend a bit of time in hotels. I like to try different ones and am constantly surprised by what they don’t get right. It also struck me that there are a...
by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy
I mentioned in my introduction that Kate and I spent five weeks in Europe in June and July. For us travel is important. We absolutely love visiting new places and learning more about the world. We haven’t counted recently but I think together or separately we have...
by Rob Pillans | May 29, 2018 | Articles, Business Advisory, Compliance, EOFY, Planning
We are now just one month out from the end of the Australian financial year end. A great time to check on your goals for between now and then. My view is you will have goals both in respect of your clients and your own business. In short, I’d like to see accounting...
by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
by Rob Pillans | Apr 12, 2018 | Articles, Events, Technology
On Wednesday 21 and Thursday 22 March the second Accounting Business Expo was held in Sydney at the International Convention Centre. The program listed 153 exhibitors and 8 small theatres with a continuous stream of speakers. I decided to focus mostly on visiting...
by Rob Pillans | Apr 12, 2018 | Articles, Business Advisory, Technology
One of the benefits of attending an event such as the recent Accounting Business Expo is the ability to speak with multiple suppliers of tools for accountants in a short space of time. I spent most of the two days walking from stand to stand looking at what was on...
by Rob Pillans | Apr 12, 2018 | Accounting Firm Management, Articles, Compliance, EOFY, Planning
For Australian accountants 15 May is a significant date. As Tax Agents you are subject to the ATO’s lodgment program framework which at its core requires you to lodge 85% or more of your clients’ current year returns on time. 15 May 2018 is effectively the last date...
by Rob Pillans | Dec 12, 2017 | Articles, Leadership, Planning
As an accounting firm coach I am regularly asked to assist accounting firm owners to grow their firm. In this article I summarise some ideas to grow your firm. Interestingly, what I find is that the emphasis is often on growing revenue, and profit is somewhat of a...
by Rob Pillans | Dec 12, 2017 | Articles, Planning
I love the end of a calendar year. It is a time for family Christmas celebrations. It’s summer and there are some extra holidays to be had. There is generally a positive vibe in the community. These are all good things, but perhaps the thing I like most about the end...
by Rob Pillans | Dec 12, 2017 | Accounting Firm Management, Articles, Planning
As an accounting firm coach assisting firms across Australia I am very reliant on my calendar in Microsoft Outlook. I use my calendar not just for client and other appointments but for appointments with myself for getting tasks done. I also use it for both personal...
