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What are you doing to develop your managers?

by Rob Pillans | Feb 26, 2019 | Articles, Leadership, Training

My experience as an accounting firm coach and mentor in working with multiple firms is that the manager role is critical for firm success. I also observe that quite often people in these roles have not receive much in the way of training to equip them for success as a...

Some pros and cons of having all or part of your workforce away from your office

by Rob Pillans | Feb 26, 2019 | Accounting Firm Management, Articles, Technology

All the accounting firms I work with or visit have an office of some sort. Increasingly they have workers who are not based in that office. They work either part or full time away from the office. For example a Sydney firm has a senior accountant on the Gold Coast and...

Are you aware of all the (free) tools Microsoft is providing you?

by Rob Pillans | Feb 26, 2019 | Articles, Technology

Recently I have become more aware of a collection of tools that Microsoft makes available as part of the Office 365 Business subscription packages probably many of you are using. Everyone I’m sure would be familiar with Outlook, Excel, Word and PowerPoint. These are...

Are we heading for a massive shortage of top quality, qualified accountants?

by Rob Pillans | Feb 1, 2019 | Articles, Business Strategy, Planning

I regularly hear from accounting firm owners and managers of the difficulty of finding and retaining high quality qualified accountants. And in a recent global survey completed by IFAC, this challenge was identified by a significant percentage of firms as being...

Do you make it easy for your clients to do business with you?

by Rob Pillans | Feb 1, 2019 | Articles, Marketing

Are your products and services easy to understand and buy? In the space of a week I’ve had two very different experiences which have made me think about how important it is for business to make it easy to actually do business with them. I have a long held belief that...
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Recent Articles

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  • Book Review – The Captain Class – Sam Walker
  • Inspiration for accountants from the 2021 Australian of the Year Awards
  • Three core skills for accountants that can be developed and enhanced
  • More client experience lessons for accountants from my travels
  • Reflections on 2020 with accounting firms in mind

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