Latest Articles
What accountants can learn from air traffic controllers
In my role as an accounting firm coach, consultant and mentor I like to find examples in other industries to help accountants run better accounting firms. It might surprise you that air traffic controllers provide some great examples! I occasionally sit near the...
The right clients for your accounting firm and how to attract them
Here is a three step process for identifying the right clients and attracting them to your firm. As an accounting firm coach, mentor and consultant I’m writing this in respect of accounting firm management, but the principles can be applied across other businesses. Be...
Five ways to grow your accounting firm
As an accounting firm coach, consultant and mentor I am regularly asked to assist accounting firm owners to grow their firm. In this article I summarise five ways to do that. Interestingly, what I find is that the emphasis is often on growing revenue, and profit is...
Team member inductions that wow!
The Harvard Business Review has a case study in each edition designed to provoke thinking about a situation that could arise in business. In a recent edition the case study was about a lady who had started in a new job only to find the experience on the first day and...
Book Review – The Captain Class – Sam Walker
Sam Walker is the Wall Street Journal’s deputy editor for enterprise, the unit that directs the paper’s in depth page on features and investigative reporting projects. He also founded the paper’s daily sports coverage. The sub title of this book is “The hidden force...
Inspiration for accountants from the 2021 Australian of the Year Awards
The Australian of the Year awards have been going for 60 years and like many Australians I watched the announcement of the winners on the ABC TV on the 25th of January. If you are curious about the process go to the website to learn more:...
Three core skills for accountants that can be developed and enhanced
Over many years of working with accountants I have concluded there are many skills that are important for accountants. Putting aside the technical skills, I’ve identified three non-technical skills that I believe are core to the success of most accountants and the...
More client experience lessons for accountants from my travels
I’ve started travelling again! I live in Brisbane and in the space of two weeks I’ve been to Canberra, Newcastle and Sydney (twice). Along the way I’ve had some experiences I want to share which are a reminder of the importance of the client experience, being easy to...
Reflections on 2020 with accounting firms in mind
Oh 2020, we held such high hopes for you, but you really have not performed as expected! Although many people would like to forget 2020, no doubt it will be talked about for many years to come. As we approach the end of 2020, which has been dominated by a pandemic,...
Lessons for accountants from the local bike shop and a hotel
Accountants, lawyers, engineers, architects and other firms are collectively referred to as professional service or services firms. Note the word “service” here and consider what that means to you. Or more particularly what it means to your clients. I want to share...
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