by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
by Rob Pillans | Apr 12, 2018 | Articles, Events, Technology
On Wednesday 21 and Thursday 22 March the second Accounting Business Expo was held in Sydney at the International Convention Centre. The program listed 153 exhibitors and 8 small theatres with a continuous stream of speakers. I decided to focus mostly on visiting...
by Rob Pillans | Apr 12, 2018 | Articles, Business Advisory, Technology
One of the benefits of attending an event such as the recent Accounting Business Expo is the ability to speak with multiple suppliers of tools for accountants in a short space of time. I spent most of the two days walking from stand to stand looking at what was on...
by Rob Pillans | Dec 12, 2017 | Accounting Firm Management, Articles, Planning
As an accounting firm coach assisting firms across Australia I am very reliant on my calendar in Microsoft Outlook. I use my calendar not just for client and other appointments but for appointments with myself for getting tasks done. I also use it for both personal...
by Rob Pillans | Aug 23, 2017 | Articles, Technology
I really like Brisbane airport. That’s lucky because as an accounting firm coach who regularly visits firms I find myself passing through it quite a bit. 14 times in August for example. It strikes me as a really well run airport where everything just seems to work. My...
