by Rob Pillans | Feb 1, 2019 | Articles, Business Strategy, Planning
I regularly hear from accounting firm owners and managers of the difficulty of finding and retaining high quality qualified accountants. And in a recent global survey completed by IFAC, this challenge was identified by a significant percentage of firms as being...
by Rob Pillans | Feb 1, 2019 | Articles, Marketing
Are your products and services easy to understand and buy? In the space of a week I’ve had two very different experiences which have made me think about how important it is for business to make it easy to actually do business with them. I have a long held belief that...
by Rob Pillans | Sep 27, 2018 | Articles, Business Strategy, Client Management
One of the things you might hear in the accounting profession is a call to categorise or segment your clients. Typically this involves finding ways to categorise them as A, B, C or D (or something similar) and then focusing on servicing better the A’s and attracting...
by Rob Pillans | Dec 12, 2017 | Articles, Leadership, Planning
As an accounting firm coach I am regularly asked to assist accounting firm owners to grow their firm. In this article I summarise some ideas to grow your firm. Interestingly, what I find is that the emphasis is often on growing revenue, and profit is somewhat of a...
by Rob Pillans | Dec 12, 2017 | Articles, Planning
I love the end of a calendar year. It is a time for family Christmas celebrations. It’s summer and there are some extra holidays to be had. There is generally a positive vibe in the community. These are all good things, but perhaps the thing I like most about the end...
