by Rob Pillans | Nov 18, 2020 | Articles
Accountants, lawyers, engineers, architects and other firms are collectively referred to as professional service or services firms. Note the word “service” here and consider what that means to you. Or more particularly what it means to your clients. I want to share...
by Rob Pillans | Oct 20, 2020 | Accounting Firm Management, Articles
In considering this I want to break those needs into four categories: Needs the client has identified and is having met by you (Example – annual accounts and tax returns) Needs the client has identified and is having met by another provider (Example – bookkeeping or...
by Rob Pillans | May 25, 2020 | Articles
When you read the title of this article what immediately came to mind? For some people the use of the word “lean” connotes cut backs and austerity. “Let’s run this place on the smell of an oily rag!” For others they connect it with Toyota in Japan and its famous...
by Rob Pillans | Dec 10, 2019 | Articles
I love the end of a calendar year. It is a time for family Christmas celebrations. It’s summer and there are some extra holidays to be had. There is generally a positive vibe in the community. These are all good things, but perhaps the thing I like most about the end...
by Rob Pillans | Oct 29, 2019 | Articles, Leadership
I recently watched a video of Ken Blanchard and Simon Sinek on stage together talking about leadership. They were primarily answering questions from the local audience and I thought there were a few gems in their answers. For those not familiar with these two...
