by Rob Pillans | Aug 2, 2016 | Articles
Before you answer, let me just say there is looking and there is looking with purpose. As part of keeping up to date in my area of specialisation (coaching accounting firms) I look at websites on a daily basis. I get to see some really innovative things that some...
by Rob Pillans | Jul 23, 2016 | Articles
Intuitively, many of us would say, surely this could not be so! The harder we work the better the result. But is that necessarily true in all cases? Perhaps not. I read an article recently in the AFR reporting on a trial in Sweden of a 6 hour work day at one of the...
by Rob Pillans | Jul 23, 2016 | Articles
I was Wrong About Business Planning! Anyone who knows me knows I am big on planning. Whether it be workforce planning, running a conference, managing a business, my next holiday, or whatever. I once held a view that planning for Australian businesses should follow a...
by Rob Pillans | Jul 5, 2016 | Articles
It might seem like an unlikely connection but let me explain. Kate and I were in the UK recently and decided to book a tour of the Royal Albert Hall. Like most of us in 2016 my first stop was the website, but that is where things got wobbly. No matter what I tried it...
by Rob Pillans | Jun 22, 2016 | Articles, Client Management, Uncategorized
What services do your clients buy from you? Are they buying all of the services they could be? Or are they buying some services from someone else that you (could and should) provide? Have you ever thought about this? In essence your share of wallet is the percentage...
by Rob Pillans | Jun 17, 2016 | Articles
The other day I experienced a flight cancellation. Kate and I were flying from London to Vienna. Or so we thought. After a multiple hour period of uncertainty our flight was cancelled. Not good. Unbeknownst to us, a hole was found in the main runway at Gatwick airport...
by Rob Pillans | Jun 8, 2016 | Articles
With the end of financial year rapidly approaching I expect most Australian accountants are now making sure their clients are ready for the year end. Here are my top 3 things I reckon you need to get done by 30 June. Tax planning finalisation with clients This is the...
by Rob Pillans | May 24, 2016 | Articles
I’ve had an experience with an electrician that got me thinking about some lessons for accountants. First I rang the office number. The call was picked up by an electrician who my guess was on a job somewhere. He said there were no spots left in that week but he would...
by Rob Pillans | May 19, 2016 | Book Reviews
This book by a medical doctor / surgeon was first published in 2009 and not surprisingly has a number of medical related stories in it. But there is much more to it than that and it is extremely relevant to accountants, lawyers and other professionals. Gawande notes...
by Rob Pillans | Apr 27, 2016 | Articles
Two things recently have made me think about the concept of being “fully present”” 1. The bus stop ladies I was on a bus going into the Brisbane CBD and as the bus approached one of the stops I could see two young ladies with their heads down looking at their phones....
