by Rob Pillans | Sep 27, 2018 | Articles, Events, Technology
In my role as an accounting firm coach and consultant I consider it important to attend selected industry events to keep up to date with what’s going on. That way I can share things of interest with my clients. Let me share some thoughts about three events which have...
by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
by Rob Pillans | Apr 12, 2018 | Articles, Events, Technology
On Wednesday 21 and Thursday 22 March the second Accounting Business Expo was held in Sydney at the International Convention Centre. The program listed 153 exhibitors and 8 small theatres with a continuous stream of speakers. I decided to focus mostly on visiting...
by Rob Pillans | Apr 12, 2018 | Articles, Business Advisory, Technology
One of the benefits of attending an event such as the recent Accounting Business Expo is the ability to speak with multiple suppliers of tools for accountants in a short space of time. I spent most of the two days walking from stand to stand looking at what was on...
by Rob Pillans | Dec 12, 2017 | Articles, Leadership, Planning
As an accounting firm coach I am regularly asked to assist accounting firm owners to grow their firm. In this article I summarise some ideas to grow your firm. Interestingly, what I find is that the emphasis is often on growing revenue, and profit is somewhat of a...
