by Rob Pillans | Feb 24, 2022 | Articles
When I was a senior accountant in business services, one of my managers shared with me some tips which were some of the wisest words I have heard. He talked to me about managing expectations. It made a big difference to how I interacted with clients and colleagues...
by Rob Pillans | Sep 14, 2021 | Articles
Going back many years I reckon lots of firm owners had a fear of sharing information, somehow thinking it could be used against them. Over time I’ve seen this diminish and yet I still occasionally come across a firm owner who is reluctant to share information about...
by Rob Pillans | Aug 18, 2021 | Articles
As an accounting firm coach, consultant and mentor I am privy to many shareholder agreements. Some incorporate a form of long service or sabbatical leave for owners on some sort of a cycle. Good idea. I’ve recently had a client try the idea of what they ended up...
by Rob Pillans | Mar 18, 2021 | Articles
Putting my accounting firm consultant hat on for a moment, here are four ideas to build a better firm. The right people I’ve put this first for a very good reason. You can have all the latest technology but in my view the success of your business still comes back to...
by Rob Pillans | Dec 17, 2020 | Articles
I’ve started travelling again! I live in Brisbane and in the space of two weeks I’ve been to Canberra, Newcastle and Sydney (twice). Along the way I’ve had some experiences I want to share which are a reminder of the importance of the client experience, being easy to...
