Latest Articles
Learning from UK and European Hotels
As an accounting firm coach, consultant and mentor, I tend to look at a lot of things in the world through the eyes of an accounting firm owner and what can be learned to apply in firms. As I write this I’m in France and have stayed in quite a few hotels in the UK and...
Thoughts on attracting and retaining the right people for your firm – part 1 of 4
As a coach, mentor and consultant for accounting firm owners and managers I regularly get feedback on the issues firms are facing. There is no question that the number one issue across firms at present is attracting and retaining the right people. In this part 1 of 4...
Robotic Process Automation
Last month I mentioned I was on a panel with Shaye Thyer, Olwyn Connolly and Tyler Caskey exploring the use of Robotic Process Automation, Machine Learning and Artificial Intelligence. We all agreed automation is and will have a significant impact on how accounting...
Does your accounting firm have a Chief Metaverse Officer (“CMO”) or an office in “the Metaverse”?
As an accounting firm coach, mentor and consultant I consume content from Australia and around the world to keep up with developments affecting the profession. I was listening to a podcast from the USA recently and on it the host was interviewing the “Chief Metaverse...
Observations from Accounting Business Expo 2022
The Accounting Business Expo was held in Sydney at the International Convention Centre on 28 and 29 April. For those of you who didn’t make it let me give you a taste of what you missed. This was the first ABE since 2019 and it is effectively a combination of...
What is positioning and why is it important for accountants?
I daresay that to many people most accounting firms are perceived as being very similar. So let me start by saying that positioning is important because it gives you the ability to cut through and separate your firm from the bunch. It makes it easier for you to win...
What accountants can learn from Canberra airport
I grew up in Canberra, have family there and do some work there. As a result, I’m a pretty frequent user of Canberra airport. Typically I come in and out of the airport once a month and every time find it a frustrating experience. Why? A lack of signage to guide you....
Some tasks to focus on before 15 May 2022
At this time of year in Australia accountants are turning their mind to tax deadlines. First 31 March and then most importantly for most, 15 May. I trust you are on top of what you wanted to get done before 15 May. The pandemic has added to the workload and I know...
Put yourself in the shoes of each client
I’ve recently had a couple of hotel experiences which have reinforced the importance of being able to put yourself in the shoes of your clients and understand what they are thinking, feeling and doing at each stage of their journey with you.Hotel Experience 1 Well...
Tips for using your calendar better
As an accounting firm coach, assisting firms across Australia, I am very reliant on my calendar in Microsoft Outlook. I use my calendar not just for client and other appointments but for appointments with myself for getting tasks done. I also use it for both personal...
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