by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy, Client Management
As an accounting firm coach I travel quite a bit to work face to face with accounting firm owners. As a result, I spend a bit of time in hotels. I like to try different ones and am constantly surprised by what they don’t get right. It also struck me that there are a...
by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
by Rob Pillans | Apr 12, 2018 | Articles, Events, Technology
On Wednesday 21 and Thursday 22 March the second Accounting Business Expo was held in Sydney at the International Convention Centre. The program listed 153 exhibitors and 8 small theatres with a continuous stream of speakers. I decided to focus mostly on visiting...
by Rob Pillans | Apr 12, 2018 | Accounting Firm Management, Articles, Compliance, EOFY, Planning
For Australian accountants 15 May is a significant date. As Tax Agents you are subject to the ATO’s lodgment program framework which at its core requires you to lodge 85% or more of your clients’ current year returns on time. 15 May 2018 is effectively the last date...
by Rob Pillans | Jul 26, 2017 | Articles, Events
I’m sharing a few ideas from three different speakers and some high performing firms in this my third and final reflection on speakers at PAC17. Tips from Paul Dunn Paul reminded us of the value of video – if a picture is worth a thousand words, he believes a video is...
