by Rob Pillans | May 18, 2021 | Articles
Recently I participated in an interactive webinar with Patrick Lencioni who is a well known author and speaker on management and leadership topics. His view is that the goals of a leader are to make the organisation smart and to make it healthy. Lencioni also holds...
by Rob Pillans | Mar 18, 2021 | Articles
Putting my accounting firm consultant hat on for a moment, here are four ideas to build a better firm. The right people I’ve put this first for a very good reason. You can have all the latest technology but in my view the success of your business still comes back to...
by Rob Pillans | Feb 16, 2021 | Articles
In my role as an accounting firm coach, consultant and mentor I like to find examples in other industries to help accountants run better accounting firms. It might surprise you that air traffic controllers provide some great examples! I occasionally sit near the...
by Rob Pillans | Jan 28, 2021 | Articles, Book Reviews
Sam Walker is the Wall Street Journal’s deputy editor for enterprise, the unit that directs the paper’s in depth page on features and investigative reporting projects. He also founded the paper’s daily sports coverage. The sub title of this book is “The hidden force...
by Rob Pillans | Dec 17, 2020 | Articles
I’ve started travelling again! I live in Brisbane and in the space of two weeks I’ve been to Canberra, Newcastle and Sydney (twice). Along the way I’ve had some experiences I want to share which are a reminder of the importance of the client experience, being easy to...
