by Rob Pillans | Mar 18, 2021 | Articles
Putting my accounting firm consultant hat on for a moment, here are four ideas to build a better firm. The right people I’ve put this first for a very good reason. You can have all the latest technology but in my view the success of your business still comes back to...
by Rob Pillans | Dec 17, 2020 | Articles
I’ve started travelling again! I live in Brisbane and in the space of two weeks I’ve been to Canberra, Newcastle and Sydney (twice). Along the way I’ve had some experiences I want to share which are a reminder of the importance of the client experience, being easy to...
by Rob Pillans | Nov 18, 2020 | Articles
Accountants, lawyers, engineers, architects and other firms are collectively referred to as professional service or services firms. Note the word “service” here and consider what that means to you. Or more particularly what it means to your clients. I want to share...
by Rob Pillans | Nov 18, 2020 | Articles
A few of my clients have recently commented that as a result of the pandemic they are thinking about their office space differently. It was also one of the topics I talked about in a vodcast I produced (See it here here. ) One firm owner in one of my groups noted that...
by Rob Pillans | Oct 20, 2020 | Accounting Firm Management, Articles
In considering this I want to break those needs into four categories: Needs the client has identified and is having met by you (Example – annual accounts and tax returns) Needs the client has identified and is having met by another provider (Example – bookkeeping or...
