by Rob Pillans | Feb 26, 2019 | Articles, Technology
Recently I have become more aware of a collection of tools that Microsoft makes available as part of the Office 365 Business subscription packages probably many of you are using. Everyone I’m sure would be familiar with Outlook, Excel, Word and PowerPoint. These are...
by Rob Pillans | Sep 27, 2018 | Articles, Events, Technology
In my role as an accounting firm coach and consultant I consider it important to attend selected industry events to keep up to date with what’s going on. That way I can share things of interest with my clients. Let me share some thoughts about three events which have...
by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
by Rob Pillans | Aug 23, 2017 | Articles, Technology
I really like Brisbane airport. That’s lucky because as an accounting firm coach who regularly visits firms I find myself passing through it quite a bit. 14 times in August for example. It strikes me as a really well run airport where everything just seems to work. My...
by Rob Pillans | Aug 23, 2017 | Articles, Events, Technology
Attendance ATSA is the Accountants’ Technology Showcase Australia, described as the independent technology event for accountants & bookkeepers in practice. At its heart is a series of presentations by industry experts and displays by various technology vendors to...
