by Rob Pillans | Mar 23, 2022 | Articles
At this time of year in Australia accountants are turning their mind to tax deadlines. First 31 March and then most importantly for most, 15 May. I trust you are on top of what you wanted to get done before 15 May. The pandemic has added to the workload and I know...
by Rob Pillans | Mar 23, 2022 | Articles
I’ve recently had a couple of hotel experiences which have reinforced the importance of being able to put yourself in the shoes of your clients and understand what they are thinking, feeling and doing at each stage of their journey with you. Hotel Experience 1 Well...
by Rob Pillans | Feb 24, 2022 | Articles
As an accounting firm coach, assisting firms across Australia, I am very reliant on my calendar in Microsoft Outlook. I use my calendar not just for client and other appointments but for appointments with myself for getting tasks done. I also use it for both personal...
by Rob Pillans | Feb 24, 2022 | Articles
When I was a senior accountant in business services, one of my managers shared with me some tips which were some of the wisest words I have heard. He talked to me about managing expectations. It made a big difference to how I interacted with clients and colleagues...
by Rob Pillans | Feb 24, 2022 | Articles
At the end of 2020 many people would have thought, surely 2021 will be better. Sadly, for many that did not turn out to be the case. At the end of 2021 many people again will have been thinking surely 2022 will be better. My own view is that it will be, and I want to...
by Rob Pillans | Nov 16, 2021 | Articles
As an accounting firm coach, mentor and consultant I am in and out of firms pretty much every day. One of the things I have observed is the critical role of the manager in successful firms. Here are nine skills I reckon great managers inside accounting and advisory...
by Rob Pillans | Nov 16, 2021 | Articles
Most accounting firm owners and managers will have spotted quite a bit of chatter in various media regarding something called “the great resignation”. So what is it, is it real and should accounting firms be worried? What is it and is it real? The term has its origins...
by Rob Pillans | Nov 16, 2021 | Articles
The end of the calendar year is rapidly approaching and for many it probably can’t come soon enough. COVID has made it a particularly testing year for many people. I’ve turned my mind to some things accounting firm owners and managers could benefit from thinking about...
by Rob Pillans | Sep 14, 2021 | Articles
Going back many years I reckon lots of firm owners had a fear of sharing information, somehow thinking it could be used against them. Over time I’ve seen this diminish and yet I still occasionally come across a firm owner who is reluctant to share information about...
by Rob Pillans | Sep 14, 2021 | Articles
In a recent article Is goal setting useful? I shared some of my research on the pros and cons of goals. In that I promised to share three models for thinking about goals. If you read the earlier article you may recall the conclusion that there is enormous value in...
