by Rob Pillans | Dec 18, 2018 | Articles, Planning
I love the end of a calendar year. It is a time for family Christmas celebrations. It’s summer and there are some extra holidays to be had. There is generally a positive vibe in the community. These are all good things, but perhaps the thing I like most about the end...
by Rob Pillans | Dec 18, 2018 | Articles, Events
In my role as an accounting firm coach, mentor and consultant I consider it important to attend selected industry events to keep up to date with what’s going on. That way I can share things of interest with my clients. Let me share some thoughts from the World...
by Rob Pillans | Sep 27, 2018 | Articles, Events, Technology
In my role as an accounting firm coach and consultant I consider it important to attend selected industry events to keep up to date with what’s going on. That way I can share things of interest with my clients. Let me share some thoughts about three events which have...
by Rob Pillans | Sep 27, 2018 | Articles, Business Advisory
I worry that some of the current conversations about accountants delivering advisory services are over complicating this and making it sound so much harder than it really is. First let’s define what an advisory service is. I believe an advisory service is anything...
by Rob Pillans | Sep 27, 2018 | Articles, Business Strategy, Client Management
One of the things you might hear in the accounting profession is a call to categorise or segment your clients. Typically this involves finding ways to categorise them as A, B, C or D (or something similar) and then focusing on servicing better the A’s and attracting...
by admin | Aug 30, 2018 | Articles
I mentioned in my introduction that Kate and I spent five weeks in Europe in June and July. Here are a few reflections which I hope you will enjoy. Poland We’d not been to Poland before and had not really heard a lot about it. Poland doesn’t get much exposure in the...
by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy, Client Management
As an accounting firm coach I travel quite a bit to work face to face with accounting firm owners. As a result, I spend a bit of time in hotels. I like to try different ones and am constantly surprised by what they don’t get right. It also struck me that there are a...
by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy
I mentioned in my introduction that Kate and I spent five weeks in Europe in June and July. For us travel is important. We absolutely love visiting new places and learning more about the world. We haven’t counted recently but I think together or separately we have...
by Rob Pillans | May 29, 2018 | Articles, Business Advisory, Compliance, EOFY, Planning
We are now just one month out from the end of the Australian financial year end. A great time to check on your goals for between now and then. My view is you will have goals both in respect of your clients and your own business. In short, I’d like to see accounting...
by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
