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The value of a 5 minute brief before a job is started

by Rob Pillans | May 30, 2019 | Accounting Firm Management, Articles, Workflow

One of the training sessions I run for accountants is Effective Delegation . At a recent session we talked about the process for briefing an accountant on a typical compliance job. In some firms I see a well structured, standardised process that requires the director...

What business people can learn from air traffic controllers might surprise you!

by Rob Pillans | May 29, 2017 | Articles, Client Management, Leadership, Practice Management, Workflow

I have more than a passing interest in aviation. I find it a fascinating industry and as young adult in Canberra I would sit on top of a hill overlooking the airport with a small radio and listen to the conversations between air traffic controllers and pilots....

Tips to be ready for 15 May

by Rob Pillans | Apr 18, 2017 | Accounting Firm Management, Client Management, Workflow

For Australian accountants 15 May is a significant date. As Tax Agents you are subject to the ATO’s lodgment program framework which at its core requires you to lodge 85% or more of your clients’ current year returns on time. 15 May is effectively the last date for...

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