by Rob Pillans | Feb 26, 2019 | Articles, Technology
Recently I have become more aware of a collection of tools that Microsoft makes available as part of the Office 365 Business subscription packages probably many of you are using. Everyone I’m sure would be familiar with Outlook, Excel, Word and PowerPoint. These are...
by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy, Client Management
As an accounting firm coach I travel quite a bit to work face to face with accounting firm owners. As a result, I spend a bit of time in hotels. I like to try different ones and am constantly surprised by what they don’t get right. It also struck me that there are a...
by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
by Rob Pillans | Jul 26, 2017 | Articles
The word “cybersecurity” has quickly become embedded in the modern business language and it is a topic that I dare say is going to be rarely far from the headlines. I recently attended a seminar run by the Australian Institute of Company Directors and the speakers...
by Rob Pillans | Jun 27, 2017 | Articles, Leadership
In late April, I attended the annual conference run by my old employer Panalitix. The overall theme of the conference was “focus”. I believe this is one of the most important words for any business and I loved the acronym that we were reminded of: Follow One Course...
