by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy, Client Management
As an accounting firm coach I travel quite a bit to work face to face with accounting firm owners. As a result, I spend a bit of time in hotels. I like to try different ones and am constantly surprised by what they don’t get right. It also struck me that there are a...
by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
by Rob Pillans | Jul 26, 2017 | Articles
The word “cybersecurity” has quickly become embedded in the modern business language and it is a topic that I dare say is going to be rarely far from the headlines. I recently attended a seminar run by the Australian Institute of Company Directors and the speakers...
by Rob Pillans | Jun 27, 2017 | Articles, Leadership
In late April, I attended the annual conference run by my old employer Panalitix. The overall theme of the conference was “focus”. I believe this is one of the most important words for any business and I loved the acronym that we were reminded of: Follow One Course...
by Rob Pillans | May 29, 2017 | Articles, Client Management, Leadership, Practice Management, Workflow
I have more than a passing interest in aviation. I find it a fascinating industry and as young adult in Canberra I would sit on top of a hill overlooking the airport with a small radio and listen to the conversations between air traffic controllers and pilots....
