by Rob Pillans | Mar 23, 2022 | Articles
I’ve recently had a couple of hotel experiences which have reinforced the importance of being able to put yourself in the shoes of your clients and understand what they are thinking, feeling and doing at each stage of their journey with you. Hotel Experience 1 Well...
by Rob Pillans | Sep 14, 2021 | Articles
Going back many years I reckon lots of firm owners had a fear of sharing information, somehow thinking it could be used against them. Over time I’ve seen this diminish and yet I still occasionally come across a firm owner who is reluctant to share information about...
by Rob Pillans | Aug 18, 2021 | Articles
As an accounting firm coach, consultant and mentor I am privy to many shareholder agreements. Some incorporate a form of long service or sabbatical leave for owners on some sort of a cycle. Good idea. I’ve recently had a client try the idea of what they ended up...
by Rob Pillans | Apr 19, 2021 | Articles
If you asked an accountant 30 years ago what they sell many would have said time. Even in 2021 I occasionally hear an accountant talk this way. I think most today would say knowledge is what they sell. The need for this knowledge is a natural consequence of the...
by Rob Pillans | Mar 18, 2021 | Articles
Putting my accounting firm consultant hat on for a moment, here are four ideas to build a better firm. The right people I’ve put this first for a very good reason. You can have all the latest technology but in my view the success of your business still comes back to...
