by Rob Pillans | May 29, 2018 | Articles, Client Management, Practice Management
I recently had a visit to Specsavers for my regular eye test and update of my glasses. It was a very good experience which made me realise that Specsavers could teach accountants a lot about processes and customer service. My observations are: The shop is custom built...
by Rob Pillans | Oct 13, 2017 | Articles, Leadership, Practice Management
I believe that project management skills are important in accounting firms and other businesses because the way improvement is generated is by way of projects being completed. For example, in an accounting firm you might have a project to reduce or eliminate write...
by Rob Pillans | May 29, 2017 | Articles, Client Management, Leadership, Practice Management, Workflow
I have more than a passing interest in aviation. I find it a fascinating industry and as young adult in Canberra I would sit on top of a hill overlooking the airport with a small radio and listen to the conversations between air traffic controllers and pilots....
by Rob Pillans | Mar 28, 2017 | Articles, Practice Management, Technology
Tax Practitioners Board (TPB) Practice Note on Cloud Computing The TPB issued a Practice Note called TPB(PN) 01/2017 Cloud computing and the Code of Professional Conduct on 25 January 2017. The note outlines how accounting firms will be liable for how their...
by Rob Pillans | Feb 27, 2017 | Accounting Firm Management, Articles, Client Management, Practice Management, Technology
I attended this on 24 February in Sydney. This was very different to the Xero Roadshow in that it was less focused on the MYP software and more on management topics presented by various speakers including Michael Sherlock, one of the founders of Brumbys Bakery. Steven...
by Rob Pillans | Feb 16, 2017 | Accounting Firm Management, Articles, Practice Management, Technology
On 15 February I attended the Xero roadshow in Brisbane. Here are a few things I took away from the Xero presentations and talking to many attendees. The Xero team are passionate about their product and believe they have an outstanding range of products for...
