by Rob Pillans | Jun 22, 2016 | Articles, Client Management, Uncategorized
What services do your clients buy from you? Are they buying all of the services they could be? Or are they buying some services from someone else that you (could and should) provide? Have you ever thought about this? In essence your share of wallet is the percentage...
by Rob Pillans | Jun 17, 2016 | Articles
The other day I experienced a flight cancellation. Kate and I were flying from London to Vienna. Or so we thought. After a multiple hour period of uncertainty our flight was cancelled. Not good. Unbeknownst to us, a hole was found in the main runway at Gatwick airport...
by Rob Pillans | Jun 8, 2016 | Articles
With the end of financial year rapidly approaching I expect most Australian accountants are now making sure their clients are ready for the year end. Here are my top 3 things I reckon you need to get done by 30 June. Tax planning finalisation with clients This is the...
by Rob Pillans | May 24, 2016 | Articles
I’ve had an experience with an electrician that got me thinking about some lessons for accountants. First I rang the office number. The call was picked up by an electrician who my guess was on a job somewhere. He said there were no spots left in that week but he would...
by Rob Pillans | May 19, 2016 | Book Reviews
This book by a medical doctor / surgeon was first published in 2009 and not surprisingly has a number of medical related stories in it. But there is much more to it than that and it is extremely relevant to accountants, lawyers and other professionals. Gawande notes...
