by admin | Aug 30, 2023 | Articles
I know this is a newsletter about running a better accounting firm but some people have said they’d like to hear a little about the trip Kate and I did in Europe recently, so I’ve added this as a bonus article. Air Travel Kate and I describe international air travel...
by Rob Pillans | Aug 30, 2023 | Articles
In an earlier article I focused on why and how an accounting firm would use a CRM tool. In this article I talk about some options that firms have available. You might recall I said a CRM system provides a suite of tools designed to streamline the operations of a...
by Rob Pillans | Aug 30, 2023 | Articles
Xero’s big conference is known as Xerocon and was held in Sydney on 23 and 24 August 2023. I attended both days in my role as an accounting firm coach, consultant and mentor to keep up to date with what’s going on in the tech space. Here are my takeaways. Xero know...
by Rob Pillans | Aug 30, 2023 | Articles
In part 1 of this 2 part article I introduced you to the table below which gives a high level summary of what I like to see included in an accounting firm business plan. I expanded on items 1 to 7 last time so this time it’s all about 8 to 15. What Where we are today...
by Rob Pillans | May 25, 2023 | Articles, Book Reviews
No Rules Rules: Netflix and the Culture of Reinvention is written by Netflix founder Reed Hastings and INSEAD Business School professor, and author of The Culture Map, Erin Meyer. Published in 2020, the book explores the innovative corporate culture of Netflix and how...
by Rob Pillans | May 25, 2023 | Articles
Introduction Accounting firms are not merely number-crunching entities. They are service-oriented businesses, seeking to build and sustain long-term relationships with their clients. As such, managing client relationships is a significant aspect of their business...
by Rob Pillans | May 25, 2023 | Articles, Business Strategy
As an accounting firm coach, consultant, mentor and facilitator one of the things I get asked to do is facilitate planning days for firms. Each firm has their own name for these events and goes about it in their own way but there are a number of common elements that I...
by Rob Pillans | Apr 18, 2023 | Articles, Book Reviews
The COO at one of my clients suggested this as a good read with applicability to accounting firms andI agree. In fact let me say up front that I reckon every accounting firm leader could benefit from reading this book. Jack Stack’s ideas were seen as new and radical...
by admin | Apr 18, 2023 | Articles
My inspiration for this article came from the Growth Faculty, which I noted in another article as the organisation that brought Barack Obama to Australia recently. The Growth Faculty Brilliant ideas for inspired leadership They published a monograph, drawing on the...
by Rob Pillans | Apr 18, 2023 | Articles
Yes it’s true, on Wednesday 29 March 2023 I had the privilege of meeting Barack Obama. I admit it was brief. I got to say hello and welcome him back to Australia. He asked my name and said “very good to meet you Rob”, we had our photo taken together, I thanked him for...
