Observations from my time in Sicily, Malta and Montenegro

Observations from my time in Sicily, Malta and Montenegro

I know this is a newsletter about running a better accounting firm but some people have said they’d like to hear a little about the trip Kate and I did in Europe recently, so I’ve added this as a bonus article. Air Travel Kate and I describe international air travel...
My takeaways from Xerocon 2023 in Sydney

My takeaways from Xerocon 2023 in Sydney

Xero’s big conference is known as Xerocon and was held in Sydney on 23 and 24 August 2023. I attended both days in my role as an accounting firm coach, consultant and mentor to keep up to date with what’s going on in the tech space. Here are my takeaways. Xero know...
How an accounting firm might use a CRM tool

How an accounting firm might use a CRM tool

Introduction Accounting firms are not merely number-crunching entities. They are service-oriented businesses, seeking to build and sustain long-term relationships with their clients. As such, managing client relationships is a significant aspect of their business...
What I learned the day I met Barack Obama

What I learned the day I met Barack Obama

Yes it’s true, on Wednesday 29 March 2023 I had the privilege of meeting Barack Obama. I admit it was brief. I got to say hello and welcome him back to Australia. He asked my name and said “very good to meet you Rob”, we had our photo taken together, I thanked him for...