by Rob Pillans | Oct 11, 2016 | Articles, Marketing
There are many ways an accounting firm (and other businesses) can win new clients and in an earlier article on accounting firm management I wrote about some of them. Today I want to focus on referrals – why they are important and what my recent experience with...
by Rob Pillans | Sep 28, 2016 | Articles
In my last article on accounting firm management I focused on attracting the right clients and promised another article on retaining them. Although I’m writing this in respect of accounting firm management, the principles can be applied across other businesses,...
by Rob Pillans | Sep 24, 2016 | Articles
In my last article on accounting firm management I focused on attracting and retaining the right people and promised another article on clients. We talked about people first because you need the right people to be able to attract and retain clients. So here is a five...
by Rob Pillans | Sep 6, 2016 | Articles
In my last article on accounting firm management I finished by saying: Your team and your clients are like the grapes in wine making. You source the best quality you can and then cultivate them and care for them. The result is season after season of great output and...
by Rob Pillans | Aug 23, 2016 | Articles
I know this sounds a little farfetched but let me explain! I’m presenting a workshop in multiple regional Queensland locations called 12 Important Lessons from 30 Years in the Accounting Profession and it brings together some of my key thoughts on accounting firm...
by Rob Pillans | Aug 9, 2016 | Articles
As many Aussies and Kiwis stay glued to their TVs and other devices watching the Olympic Games, it is not just the athletes we are hearing about. We also regularly hear who the coach is for each athlete or team. And in Australia we are mourning the death of famous...
by Rob Pillans | Aug 2, 2016 | Articles
Before you answer, let me just say there is looking and there is looking with purpose. As part of keeping up to date in my area of specialisation (coaching accounting firms) I look at websites on a daily basis. I get to see some really innovative things that some...
by Rob Pillans | Jul 23, 2016 | Articles
Intuitively, many of us would say, surely this could not be so! The harder we work the better the result. But is that necessarily true in all cases? Perhaps not. I read an article recently in the AFR reporting on a trial in Sweden of a 6 hour work day at one of the...
by Rob Pillans | Jul 23, 2016 | Articles
I was Wrong About Business Planning! Anyone who knows me knows I am big on planning. Whether it be workforce planning, running a conference, managing a business, my next holiday, or whatever. I once held a view that planning for Australian businesses should follow a...
by Rob Pillans | Jul 5, 2016 | Articles
It might seem like an unlikely connection but let me explain. Kate and I were in the UK recently and decided to book a tour of the Royal Albert Hall. Like most of us in 2016 my first stop was the website, but that is where things got wobbly. No matter what I tried it...
