by Rob Pillans | Feb 1, 2019 | Articles, Business Strategy, Planning
I regularly hear from accounting firm owners and managers of the difficulty of finding and retaining high quality qualified accountants. And in a recent global survey completed by IFAC, this challenge was identified by a significant percentage of firms as being...
by Rob Pillans | Sep 27, 2018 | Articles, Business Strategy, Client Management
One of the things you might hear in the accounting profession is a call to categorise or segment your clients. Typically this involves finding ways to categorise them as A, B, C or D (or something similar) and then focusing on servicing better the A’s and attracting...
by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy, Client Management
As an accounting firm coach I travel quite a bit to work face to face with accounting firm owners. As a result, I spend a bit of time in hotels. I like to try different ones and am constantly surprised by what they don’t get right. It also struck me that there are a...
by Rob Pillans | Aug 30, 2018 | Accounting Firm Management, Articles, Business Strategy
I mentioned in my introduction that Kate and I spent five weeks in Europe in June and July. For us travel is important. We absolutely love visiting new places and learning more about the world. We haven’t counted recently but I think together or separately we have...
