by Rob Pillans | Dec 17, 2020 | Articles
Over many years of working with accountants I have concluded there are many skills that are important for accountants. Putting aside the technical skills, I’ve identified three non-technical skills that I believe are core to the success of most accountants and the...
by Rob Pillans | Dec 17, 2020 | Articles
I’ve started travelling again! I live in Brisbane and in the space of two weeks I’ve been to Canberra, Newcastle and Sydney (twice). Along the way I’ve had some experiences I want to share which are a reminder of the importance of the client experience, being easy to...
by Rob Pillans | Dec 17, 2020 | Articles
Oh 2020, we held such high hopes for you, but you really have not performed as expected! Although many people would like to forget 2020, no doubt it will be talked about for many years to come. As we approach the end of 2020, which has been dominated by a pandemic,...
by Rob Pillans | Nov 18, 2020 | Articles
Accountants, lawyers, engineers, architects and other firms are collectively referred to as professional service or services firms. Note the word “service” here and consider what that means to you. Or more particularly what it means to your clients. I want to share...
by Rob Pillans | Nov 18, 2020 | Articles
A few of my clients have recently commented that as a result of the pandemic they are thinking about their office space differently. It was also one of the topics I talked about in a vodcast I produced (See it here here. ) One firm owner in one of my groups noted that...
